Returns & Refunds

If there is a problem with your order

If an item arrives damaged, is incorrect or has another issue, please contact us so we can help.

Please include:

• Your order number
• A clear description of the issue
• Clear photos of the item and packaging, when relevant

Please wait for return instructions before sending anything back. This helps us identify your order and make sure the return is handled correctly.

Change-of-mind returns

Please contact us with your order details before arranging return postage. We will confirm whether the item is eligible for return and explain the next steps.

Your consumer rights

All requests are assessed in line with Australian Consumer Law. Nothing on this page limits any rights or remedies that cannot lawfully be excluded.